Résumé
The purpose of the present study was to examine and describe hotel customers' perceptions of service quality and their overall satisfaction in five-star hotels located in Athens, Greece using the SERVPERF instrument from Cronin and Taylor (1994).
Academic publisher
ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.