Customers' perceptions of service quality; Evidence from 5 five-star hotels in Athens

dc.contributor.advisor	Bellou, Viktoria	en
dc.creator	Goni, Pinelopi	en
dc.date.accessioned	2020-07-12T09:23:45Z
dc.date.available	2020-07-12T09:23:45Z
dc.date.issued	2006
dc.identifier.other	20933
dc.identifier.uri	http://hdl.handle.net/11615/52903
dc.identifier.uri	http://dx.doi.org/10.26253/heal.uth.8865
dc.description.abstract	The purpose of the present study was to examine and describe hotel customers' perceptions of service quality and their overall satisfaction in five-star hotels located in Athens, Greece using the SERVPERF instrument from Cronin and Taylor (1994).	en
dc.language.iso	en	en
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	en
dc.subject	service quality	en
dc.title	Customers' perceptions of service quality; Evidence from 5 five-star hotels in Athens	en
dc.type	masterThesis	en
heal.recordProvider	Πανεπιστήμιο Θεσσαλίας - Βιβλιοθήκη και Κέντρο Πληροφόρησης	el
heal.academicPublisher	ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.	el
heal.academicPublisherID	teilar
heal.fullTextAvailability	TRUE	en
dc.rights.accessRights	free	en

Attribution-NonCommercial-NoDerivatives 4.0 International