Customers' perceptions of service quality; Evidence from 5 five-star hotels in Athens
Öffnen
Supervisor name
Bellou, Viktoria
Datum
2006Language
en
Schlagwort
Access
free
Zusammenfassung
The purpose of the present study was to examine and describe hotel customers' perceptions of service quality and their overall satisfaction in five-star hotels located in Athens, Greece using the SERVPERF instrument from Cronin and Taylor (1994).
Academic publisher
ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.
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Solange nicht anders angezeigt, wird die Lizenz wie folgt beschrieben: Attribution-NonCommercial-NoDerivatives 4.0 International