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Now showing items 1-8 of 8
Identifying organizational culture and subcultures within Greek public hospitals
(2008)
Purpose - Since organizational culture is undoubtedly critical in a highly competitive era, the purpose of this paper is to identify the core culture dimensions that exist within Greek public hospitals and examine inherent ...
Exploring civic virtue and turnover intention during organizational changes
(2008)
Mergers and acquisitions (M&A) are probably the most common strategic manoeuvres in business. Given the critical importance of human factors for their success, this study aims to enhance understanding of employee reactions ...
The role of learning and customer orientation for delivering service quality to patients
(2010)
Purpose: This study seeks to investigate the impact that learning orientation, internal and external customer orientation have on quality of care delivered to patients. Additionally, given the differences between managerial ...
Examining organizational climate in Greek hotels from a service quality perspective
(2009)
Purpose Organizational climate, which includes the setting of values, rules and priorities to be followed by all individuals involved in the organisation, has been receiving increased attention over recent years. The purpose ...
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
(2008)
Purpose - The increasing importance of customer satisfaction is uncontested. Yet, banks are currently facing another major challenge, meeting the changing needs of customers. For this reason, the present study aims to ...
Organizational culture as a predictor of job satisfaction: the role of gender and age
(2010)
Purpose - This paper seeks to examine how values comprising organizational culture impact on employees' job satisfaction, taking also into account their gender and age. Design/methodology/approach - The study took place ...
Profiling the desirable psychological contract for different groups of employees: evidence from Greece
(2009)
This study aimed to examine potential variations in employees' perceptions of the desirable psychological contract, based on gender, age, and educational level. A total of 1145 employees - 642 of whom were female - aged ...
Matching individuals and organizations: Evidence from the Greek public sector
(2009)
Purpose - Realizing the importance of value congruence between employees and organizations, the purpose of this paper is to examine the impact of person-organization (P-O) fit on employee behavior through the exit, voice, ...