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Identifying organizational culture and subcultures within Greek public hospitals
(2008)
Purpose - Since organizational culture is undoubtedly critical in a highly competitive era, the purpose of this paper is to identify the core culture dimensions that exist within Greek public hospitals and examine inherent ...
The role of learning and customer orientation for delivering service quality to patients
(2010)
Purpose: This study seeks to investigate the impact that learning orientation, internal and external customer orientation have on quality of care delivered to patients. Additionally, given the differences between managerial ...