Customers' perceptions of service quality; Evidence from 5 five-star hotels in Athens

dc.contributor.advisor	Bellou, Viktoria	en
dc.creator	Goni, Pinelopi	en
dc.date.accessioned	2020-07-12T09:23:45Z
dc.date.available	2020-07-12T09:23:45Z
dc.date.issued	2006
dc.identifier.other	20933
dc.identifier.uri	http://hdl.handle.net/11615/52903
dc.identifier.uri	http://dx.doi.org/10.26253/heal.uth.8865
dc.description.abstract	The purpose of the present study was to examine and describe hotel customers' perceptions of service quality and their overall satisfaction in five-star hotels located in Athens, Greece using the SERVPERF instrument from Cronin and Taylor (1994).	en
dc.language.iso	en	en
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	en
dc.subject	service quality	en
dc.title	Customers' perceptions of service quality; Evidence from 5 five-star hotels in Athens	en
dc.type	masterThesis	en
heal.recordProvider	Πανεπιστήμιο Θεσσαλίας - Βιβλιοθήκη και Κέντρο Πληροφόρησης	el
heal.academicPublisher	ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.	el
heal.academicPublisherID	teilar
heal.fullTextAvailability	TRUE	en
dc.rights.accessRights	free	en

Excepto si se señala otra cosa, la licencia del ítem se describe como Attribution-NonCommercial-NoDerivatives 4.0 International