A study on the relationship between service quality, satisfaction and customer loyalty

dc.contributor.advisor	Santouridis, Ilias	en
dc.creator	Karyotis, Theofanis	en
dc.date.accessioned	2020-07-12T09:23:43Z
dc.date.available	2020-07-12T09:23:43Z
dc.date.issued	2008
dc.identifier.other	20929
dc.identifier.uri	http://hdl.handle.net/11615/52899
dc.identifier.uri	http://dx.doi.org/10.26253/heal.uth.8861
dc.description.abstract	This paper attempts to examine the relationship between service quality, customer satisfaction, switching costs and customer loyalty in the Greek mobile telecommunications industry.	en
dc.language.iso	en	en
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	en
dc.subject	customer loyalty	en
dc.subject	customer satisfaction	en
dc.title	A study on the relationship between service quality, satisfaction and customer loyalty	en
dc.type	masterThesis	en
heal.recordProvider	Πανεπιστήμιο Θεσσαλίας - Βιβλιοθήκη και Κέντρο Πληροφόρησης	el
heal.academicPublisher	ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.	el
heal.academicPublisherID	teilar
heal.fullTextAvailability	TRUE	en
dc.rights.accessRights	free	en

Attribution-NonCommercial-NoDerivatives 4.0 International