A study on the relationship between service quality, satisfaction and customer loyalty
Öffnen
Supervisor name
Santouridis, Ilias
Datum
2008Language
en
Access
free
Zusammenfassung
This paper attempts to examine the relationship between service quality, customer satisfaction, switching costs and customer loyalty in the Greek mobile telecommunications industry.
Academic publisher
ΤΕΙ Θεσσαλίας. Τμήμα Διοίκησης Επιχειρήσεων.
Collections
Solange nicht anders angezeigt, wird die Lizenz wie folgt beschrieben: Attribution-NonCommercial-NoDerivatives 4.0 International