Investigating the accessibility level in Riga’s international coach terminal: A comparative analysis with European interchanges

Abstract

This paper investigates the accessibility level of the International Coach Terminal in Riga, Latvia, determining crucial parameters, such as needs, elements and policies that can reform existing transportation hubs into fully accessible ones for all citizens. In order to receive users’ feedback on the existing conditions of the terminal and gather their expectations for future interventions, a questionnaire survey was conducted by the Transport and Telecommunication Institute in cooperation with the terminal administration. Achieving a response rate of 95%, 239 users provided useful information about their travel habits, preferences and level of satisfaction, by rating thirty indicators. The results of this survey were also compared, through a meta-analysis approach, with relevant findings of similar surveys realized in five European transport interchanges. © Springer Nature Switzerland AG 2019.