Listar por tema "customer satisfaction"
Mostrando ítems 1-6 de 6
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Customer Satisfaction and Service Quality in Alpha Bank
(2007)The purpose of this dissertation is to measure customer satisfaction and service quality provided by Alpha bank. -
Customer satisfaction in the Greek hotel industry
(2011)This study is about customers’ satisfaction and service quality in the hotel industry. The research was carried out at three 5 star hotels located in Alexandroupolis, a city of northeastern Greece. The research is based ... -
e-Banking Services: What impacts customer satisfaction in the Greek B to C market?
(2011)In recent years technology has paced in such paths that have provided many new opportunities for business development and overall evolution. The ever- challenging economic and technological environment seeks for new solutions ... -
Evaluating new technologies: Measuring customer satisfaction towards smartphones
(2012)By using the Fuzzy Cognitive Map (FCM) approach based on a survey of 40 current and potential smartphone users, this dissertation reports the factors affecting smartphone user satisfaction, highlights the relationships and ... -
Predicting intention to participate in outdoor recreation programs from behavioral variables
(2006)This study aimed to investigate the degree to which specific behavioral variables can predict future intentions to participate in outdoor recreational programs. One hundred and eighty seven (N=187) individuals (98 men and ... -
A study on the relationship between service quality, satisfaction and customer loyalty
(2008)This paper attempts to examine the relationship between service quality, customer satisfaction, switching costs and customer loyalty in the Greek mobile telecommunications industry.