Πλοήγηση ανά Θέμα "Customer satisfaction"
Αποτελέσματα 1-3 από 3
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Customer Satisfaction in Software Development Projects
(2021)In this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic ... -
Examining travelers "optimal strategies" in transit trip choices, applying a classification tree approach on transit quality of service indicators
(2014)According to Spiess and Florian (1989) [1], at each transfer point passengers may shape the "optimal" for them strategy taking into account minimum generalized travel cost. The generalized cost of trip choices is formulated ... -
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
(2008)Purpose - The increasing importance of customer satisfaction is uncontested. Yet, banks are currently facing another major challenge, meeting the changing needs of customers. For this reason, the present study aims to ...