Listar por autor "Vassiliadis, C."
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Customers' cognitive patterns of assurance: a dual approach
Vassiliadis, C.; Priporas, C. V.; Bellou, V.; Andronikidis, A. (2013)Assurance has been identified as a key service quality dimension but has not attracted theoretical and empirical attention on a distinct basis. The present pilot study adopts both qualitative and quantitative methods to ...