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Customer Satisfaction in Software Development Projects

dc.creatorFitsilis P., Damasiotis V., Sarmanioti S.en
dc.date.accessioned2023-01-31T07:38:05Z
dc.date.available2023-01-31T07:38:05Z
dc.date.issued2021
dc.identifier10.1145/3501774.3501784
dc.identifier.isbn9781450385060
dc.identifier.urihttp://hdl.handle.net/11615/71600
dc.description.abstractIn this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic Literature Review (SLR) and the main conclusion derived from this study is that the customer's active involvement through agile methods in all phases of the IT project development, leads to a higher level of satisfaction. © 2021 ACM.en
dc.language.isoenen
dc.sourceACM International Conference Proceeding Seriesen
dc.source.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85127500887&doi=10.1145%2f3501774.3501784&partnerID=40&md5=27cb0c08d41c6433ad347311204f8618
dc.subjectProject managementen
dc.subjectSalesen
dc.subjectSoftware designen
dc.subjectAgile methodsen
dc.subjectAgile projecten
dc.subjectAll phaseen
dc.subjectCustomers' satisfactionen
dc.subjectIT projecten
dc.subjectProject developmenten
dc.subjectResearch methoden
dc.subjectSoftware development projectsen
dc.subjectSoftware project managementen
dc.subjectSystematic literature reviewen
dc.subjectCustomer satisfactionen
dc.subjectAssociation for Computing Machineryen
dc.titleCustomer Satisfaction in Software Development Projectsen
dc.typeconferenceItemen


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