Parcourir Βιβλιοθήκη & Κέντρο Πληροφόρησης par auteur "Santouridis, Ilias"
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Assessment E-service Quality of Travel Sites
Krikoni, Eirini (2012)The aim of this study is to verify the applicability of the e-service quality measurement through E-S-QUAL model and its factor structure in the framework of travel sites. In addition, it examines if hedonic factors ... -
Consumers' intentions regarding internet shopping of groceries. A study in the region of Thessaly
Karampoulas, Ioannis (2011)This dissertation focuses on examining internet user adoption of the web for online grocery purchase. It used the Technology Acceptance Model (TAM) as theoretical basis, as well as some developed models of TAM in order to ... -
The effects of value creation practices in brand trust and brand awareness: A study of Facebook
Koukouliaras-Gkanatzios, Dimitrios (2013)This study aims to research the relationships between the value creation practices and some important marketing factors like brand trust and brand awareness. More specifically social networking, impression management, ... -
Factors that Affect Customers’ Loyalty in Online Games and the Impact of Economic Recession in the Industry.
Psaros, Athanasios (2014)The industry of electronic video games is blooming and especially the market of online games is aware of high profile today. Despite the economic recession that exists, the total market of game industry and online games ... -
A study on the relationship between service quality, satisfaction and customer loyalty
Karyotis, Theofanis (2008)This paper attempts to examine the relationship between service quality, customer satisfaction, switching costs and customer loyalty in the Greek mobile telecommunications industry. -
A survey on factors affecting quality in legal services
Grigoriou, Theodora (2013)Legal services, as all other kinds of services, are a concept difficult to understand and evaluate. According to the literature, there are three basic components that result to high quality in services: Physical facilities, ...