Πλοήγηση ανά Θέμα "EMPLOYEES"
Αποτελέσματα 1-3 από 3
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Customers' cognitive patterns of assurance: a dual approach
(2013)Assurance has been identified as a key service quality dimension but has not attracted theoretical and empirical attention on a distinct basis. The present pilot study adopts both qualitative and quantitative methods to ... -
Examining organizational climate in Greek hotels from a service quality perspective
(2009)Purpose Organizational climate, which includes the setting of values, rules and priorities to be followed by all individuals involved in the organisation, has been receiving increased attention over recent years. The purpose ... -
Exploring civic virtue and turnover intention during organizational changes
(2008)Mergers and acquisitions (M&A) are probably the most common strategic manoeuvres in business. Given the critical importance of human factors for their success, this study aims to enhance understanding of employee reactions ...