Πλοήγηση ανά Συγγραφέα "Bellou, V."
Αποτελέσματα 1-14 από 14
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Customers' cognitive patterns of assurance: a dual approach
(2013)Assurance has been identified as a key service quality dimension but has not attracted theoretical and empirical attention on a distinct basis. The present pilot study adopts both qualitative and quantitative methods to ... -
Examining organizational climate in Greek hotels from a service quality perspective
(2009)Purpose Organizational climate, which includes the setting of values, rules and priorities to be followed by all individuals involved in the organisation, has been receiving increased attention over recent years. The purpose ... -
Exploring civic virtue and turnover intention during organizational changes
(2008)Mergers and acquisitions (M&A) are probably the most common strategic manoeuvres in business. Given the critical importance of human factors for their success, this study aims to enhance understanding of employee reactions ... -
Exploring the Constraint Profile of Winter Sports Resort Tourist Segments
(2015)Many studies have confirmed the importance of market segmentation both theoretically and empirically. Surprisingly though, no study has so far addressed the issue from the perspective of leisure constraints. Since different ... -
Identifying organizational culture and subcultures within Greek public hospitals
(2008)Purpose - Since organizational culture is undoubtedly critical in a highly competitive era, the purpose of this paper is to identify the core culture dimensions that exist within Greek public hospitals and examine inherent ... -
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
(2008)Purpose - The increasing importance of customer satisfaction is uncontested. Yet, banks are currently facing another major challenge, meeting the changing needs of customers. For this reason, the present study aims to ... -
Matching individuals and organizations: Evidence from the Greek public sector
(2009)Purpose - Realizing the importance of value congruence between employees and organizations, the purpose of this paper is to examine the impact of person-organization (P-O) fit on employee behavior through the exit, voice, ... -
Nonverbal communication and relational identification with the supervisor Evidence from two countries
(2015)Purpose - Nonverbal communication comprises a core element of the interactions between leader and follower. Nevertheless, there is limited empirical attention regarding the impact of nonverbal cues on followers' attitudinal ... -
Organizational culture as a predictor of job satisfaction: the role of gender and age
(2010)Purpose - This paper seeks to examine how values comprising organizational culture impact on employees' job satisfaction, taking also into account their gender and age. Design/methodology/approach - The study took place ... -
Preventing employee burnout during episodic organizational changes
(2015)Purpose – The purpose of this paper is to explore the effect that training and development have on employee burnout during episodic organizational changes. Moreover, it investigates the mediating role of overall job ... -
Profiling the desirable psychological contract for different groups of employees: evidence from Greece
(2009)This study aimed to examine potential variations in employees' perceptions of the desirable psychological contract, based on gender, age, and educational level. A total of 1145 employees - 642 of whom were female - aged ... -
The role of learning and customer orientation for delivering service quality to patients
(2010)Purpose: This study seeks to investigate the impact that learning orientation, internal and external customer orientation have on quality of care delivered to patients. Additionally, given the differences between managerial ... -
Spouse- and Service-related Antecedents of Officers' Commitment: The Case of the Greek Army
(2015)The importance of an officer's commitment to the armed forces has been widely recognized and investigated. Although family-related issues seem to be of the utmost importance for developing and enhancing an officer's ... -
Verifying alternative measures of the service-quality construct: Consistencies and contradictions
(2010)Since the role of service quality for organisational survival and success is of outmost importance, its measurement is still receiving increased attention. SERVQUAL and its alternative measures, namely, SERVPERF, weighted ...