Πλοήγηση ανά Συγγραφέα "Andronikidis, A."
Αποτελέσματα 1-4 από 4
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Customers' cognitive patterns of assurance: a dual approach
(2013)Assurance has been identified as a key service quality dimension but has not attracted theoretical and empirical attention on a distinct basis. The present pilot study adopts both qualitative and quantitative methods to ... -
Exploring the Constraint Profile of Winter Sports Resort Tourist Segments
(2015)Many studies have confirmed the importance of market segmentation both theoretically and empirically. Surprisingly though, no study has so far addressed the issue from the perspective of leisure constraints. Since different ... -
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
(2008)Purpose - The increasing importance of customer satisfaction is uncontested. Yet, banks are currently facing another major challenge, meeting the changing needs of customers. For this reason, the present study aims to ... -
Verifying alternative measures of the service-quality construct: Consistencies and contradictions
(2010)Since the role of service quality for organisational survival and success is of outmost importance, its measurement is still receiving increased attention. SERVQUAL and its alternative measures, namely, SERVPERF, weighted ...