A cross-case analysis of riga interchanges’ information services and technologies

Abstract

The design of an optimal interchange depends on the local environment and individual preferences of users on modal choices. Various issues in quality are important for good interchange management and operation, and priorities may significantly differ among different interchanges. This paper aims to investigate and assess the performance level of four interchanges in Riga, Latvia: Riga International Coach Terminal, Riga Central Railway Station, Riga International Airport and Riga Passenger Terminal that serves cruise ships. To achieve the aim of this study, a structured form was used for face-to-face interviews, and key stakeholders of each interchange were invited to give their feedback in selected items. © Springer Nature Switzerland AG 2019.