The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece

Abstract

Organizational culture and business philosophy have been shown to affect the performance of an organization. It is imperative for executives to know the organizational culture of the business in which they work to develop the corresponding strategic goals that will improve the performance of the hotel business and give it a competitive advantage over its rivals. (Belias et al. 2016b, c). In order to achieve an excellent customer service it is necessary to know the characteristics of the customer of the hotel business. Services that do not meet customer expectations will prove to be unsatisfactory, so the customer can look for these services in other competing businesses. This is very important in the case of five star hotels in Greece. Of course, as it is revealed on this paper, there is still a need for further research on this topic. © 2019, Springer Nature Switzerland AG.